You can add a meter reading by logging in to the customer dashboard, and pressing the button for Meter Reading. You will be able to add your current readings for the individual meters here. You will also see the previous reading and date it was recorded.
Failure to provide a meter reading may cause you to be charged incorrectly, which over time may become a problem. In order to be charged the correct amount, we need to calculate your bill based on the energy you have used. The only way we can charge the correct amount is to track your electricity and gas usage by the meter readings. If you don’t provide meter readings we send you an estimated bill.
If you have not provided a meter reading, the system will calculate the charges based on the average usage of your type of household. You will then receive an estimated bill. It is likely you’ll either end up paying too much or too little towards your energy costs. Please note that estimated bills would be recalculated as soon as accurate meter readings are provided.
You can update an incorrect meter reading by logging in to your customer dashboard and edit the reading within the Meter Reading tab. If you have entered an incorrect meter reading you will be charged incorrectly, so it’s important that you enter the correct details.
Unfortunately our system is not currently able to get meter readings directly from your smart meter, however we should be able to do so very shortly.
There are four kinds of electric meter: digital, electronic, smart and dial meters.
Electric Digital Meter:
Write down numbers from left to right, ignoring any numbers in red or in a red surround. If your tariff gives you lower-priced off-peak electricity like Economy 7 or Economy 10 your meter may have two rows of figures. If your meter has more than one row of figures, write down all the numbers from left to right in each row, ignoring any numbers in red or in a red surround. The previous meter readings on your bill will indicate which is a 'day rate' and which is a 'night rate'.
Electric Electronic Meter:
Some electronic meters have a cycle display button that you need to press to take readings; and some automatically scroll through the various displays. With a meter with two rows of figures, write down all the numbers from left to right in each display, ignoring any numbers in red or in a red surround. The previous readings on your bill will indicate which is a 'day rate' and which is the 'night rate'.
Electric Dial Meter:
There are three kinds of gas meter: dial, smart and digital meters.
Gas Dial Meter:
If you want to join Lowest Tariff you will need to change your pay as you go meter to a normal meter first. We currently do not have a service for pay as you go tariffs.
Please contact us at firstname.lastname@example.org and we will organise a replacement.