How long does it take to switch suppliers?

The switching process normally takes around 15 days, but this can vary depending on each specific case. 

How often do I get switched over?

In order to ensure the best rate we keep short contracts, so you will be expected to switch suppliers every 3 months or so, however this can also vary. 

Do I need to contact my current supplier before switching?

Normally we will be able to switch you without any further action required from yourself. In some instances, your current supplier may contact you to confirm that you agree to be switched over. In this case you simply have to confirm that you agree.

How do I know when the switch has been completed?

You can find all the details of your energy switches within the My Switches tab on your customer dashboard. You will also receive email updates from us during the process.

Why didn’t my switch go through?

Your current energy supplier could have stopped the release of your account, it is therefore important that you contact them to let them know that you want your account to be released. 

Where can I find the details of my switches?

You can find all the details of your energy switches within the My Switches tab on your customer dashboard.